Your booking is made subject to the following terms and conditions:-

• All tours are exclusive and the same price for between one and six people. Your booking is considered confirmed once we send out your confirmation.

• A minimum 50% non refundable deposit is required at the time of booking to secure your chosen date, with full payment due no later that 30 days before the tour date. If tour date is less than 30 days from date of booking full payment will be required.

• If you wish to change any part of your confirmed booking you should inform us in writing as soon as possible. We will do our best to assist you, but cannot guarantee that we will be able to meet your request. If you cancel a booking up to 21 days in advance you receive a 50% refund of the total paid. Cancellations between 21 and 14 days before the tour receive a 25% refund. There is no refund if you cancel within 14 days of the tour or are not at the organised departure or pick-up point.

• While Tour Guide Scotland shall do everything reasonably possible to provide your tour itinerary and/or services as planned, we reserve the right to alter itineraries, guide, transport or accommodation if circumstances require us to do so. If we have to cancel a tour you receive a full refund of the amount paid and that is the extent of our obligation.

• Tour times are as stated in your confirmation document unless you have entered into an agreed updated arrangement with us and your guide.

• Food, accommodation, admissions and ferries to and from the islands are not included in the price of the tour or unless otherwise arranged. Guide lodgings, where required on multi day tours will also incur an additional cost.

• We try to accommodate all abilities but please be aware that some of our tours may not be suitable. If you or any member of your party has particular requirements that may affect their ability to travel on our tour then please provide us with full details at the time of making your booking enquiry. We will then work with you to ensure that you enjoy the most appropriate version of the tour.

• We welcome children of all ages on our private tours. If you are travelling with children please do let us know before booking as some tours are not suited to young children. Also, by law we need to ensure that we provide the correct car seats. It is the responsibility of the parent to ensure that their child is seated in the provided car seat at all times.

• Luggage is carried free of charge but at the passenger’s own risk. It is the passenger’s responsibility to ensure that luggage is fit for travel, sturdy and waterproof. Travellers have to be able to lift their own luggage. You may have to carry your bag to and from your accommodation.

• We strongly recommend that passengers arrange suitable travel, medical and cancellation insurance.

• Data protection – In order to process your booking and ensure that your travel arrangements run smoothly, we will need to use the personal information which you provide to us (such as your name, address, contact details, any special requirements etc). We will not pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking.

• Force Majeure – we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control. Such events may include (but are not limited to) war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.

• Feedback – We strive to continuously improve our service and our tours. We therefore welcome all feedback, and encourage our guests to make use of all usual and expected communication channels – reviews, social media, emails, telephone & even snail mail.

• If you have any questions please call us on 07801354512 or (replace the 0 with +44 calling from outwith the UK)